Petroo Hosting Terms and Conditions

Version 1 · Last updated 8 October 2026

These Hosting Terms and Conditions (the "Terms") are an agreement between Petroo Services, a partnership firm having its principal place of business at 37/1 Park Avenue, Modern Park, Santoshpur, Kolkata 700075, West Bengal (the "Aggregator" or "Petroo"), and the person or business that lists a stay on Petroo and accepts these Terms (the "Host"). Petroo and the Host are each a "Party" and together the "Parties".

The Host accepts these Terms by ticking the box "I agree to Petroo's Hosting Terms and Conditions" when submitting a listing. The date of that acceptance is the "Effective Date". Accepting online has the same effect as signing (see Clause 16).

1. Purpose and Definitions

Petroo operates a technology platform, through its website and mobile application (the "Platform"), on which pet parents can discover and book pet boarding, creche and home stay services. The Host wishes to list its services on the Platform on these Terms.

"Booking" means a confirmed reservation made by a customer for the Host's services through the Platform.
"Booking Value" means the total amount paid by the customer for a Booking, as shown on the Platform.
"Completed Booking" means a Booking where the pet has been checked out and returned to the customer.
"Go-Live Date" means the date on which the Platform is made available to the public for Bookings.
"Listing" means the Host's page on the Platform, with its details, photos, prices and availability.
"Premises" means the place where the Host looks after pets, whether a business facility or the Host's own home.

2. Term

These Terms are valid for a period of one (1) year from the Effective Date and renew automatically for further one-year periods, unless terminated earlier by either Party under Clause 13. These Terms may be revised from time to time in accordance with Clause 14.

3. KYC and Business Verification

The Host agrees to provide the following details for Platform listing and payout verification:

Primary Owner/Manager Name: as given in the Host's Petroo account and host profile.
Phone Number: the mobile number verified on the Host's Petroo account.
Payout Details: bank account or UPI details in the name of the Host or its owner, to be shared securely with Petroo before the first payout.
Digital Assets: photos or videos of the Premises and a short description for the Host's Listing.

4. Commercial Terms and Commission

Base Commission: Petroo shall charge a standard commission of 10% on the total Booking Value for every customer acquired through the Petroo website or mobile application.
Early Partner Benefit (Commission-Free Period): As one of Petroo's early partners, the Host will enjoy a commission-free period of three (3) months from the Go-Live Date. The Go-Live Date is currently scheduled for 1 November 2026. If the Go-Live Date changes for any reason, the three (3) month commission-free period will begin from the actual Go-Live Date, and the Host will receive the full benefit. Petroo will confirm the actual Go-Live Date to the Host in writing. Once the commission-free period ends, the standard commission under Clause 4(a) will apply automatically, and Petroo will remind the Host in writing before this happens.
Dynamic Commission Right: Petroo reserves the right to modify the commission percentage, or any benefit offered under these Terms, at any time at its sole discretion. Any such changes will be communicated to the Host via a 14-day written notice, as set out in Clause 14.
Payment Collection: All Bookings shall be paid for by customers through the Platform's secure payment system. The Host shall not ask a Petroo customer to pay for a Booking directly.
Payout Cycle: Petroo will process the Host's payout within 24 hours of each Completed Booking, after deducting the applicable commission, any penalty under Clause 7, and any taxes Petroo is required by law to deduct or collect.
Price Parity Guarantee: The Host agrees that the pricing listed on the Petroo Platform will be equal to or lower than the pricing offered directly to walk-in customers.

5. Listing, Pricing and Availability

The Host sets its own prices and is responsible for keeping its prices, availability, capacity, facility details and photos on the Platform accurate and up to date.
The Host shall not misrepresent its facilities, services or capacity on the Platform.
The Host grants Petroo the right to use its business name, logo, photos and videos to display its Listing and to promote it on Petroo's website, app and social media during the term of these Terms.

6. Health, Safety and Admission Protocols

Mandatory Vaccinations: The Host will strictly enforce that all pets booked through Petroo possess up-to-date Anti-Rabies, DHLPPi (7-in-1/9-in-1) and Kennel Cough vaccinations, alongside active tick/flea treatments.
Care Standards: The Host shall keep its Premises clean, safe and secure, and ensure that pets are supervised, fed and cared for as agreed with the customer.
Medical Emergencies: In the event of a medical emergency, the Host will arrange prompt veterinary care for the pet and inform the customer and Petroo immediately.
Right of Refusal: The Host retains the right to refuse entry to aggressive pets, unspayed females in heat, or visibly sick pets upon physical inspection, provided Petroo and the customer are notified immediately.

7. Bookings and Cancellations

Honouring Bookings: The Host shall honour every confirmed Booking at the price and on the terms shown on the Platform at the time of Booking.
Customer Cancellations: Customer cancellations made at least 48 hours prior to check-in will be fully refunded. Cancellations made later than this will be handled under Petroo's cancellation policy as displayed on the Platform at the time of Booking.
Host Cancellations: If the Host cancels a confirmed Petroo Booking within 48 hours of check-in without a valid emergency reason, Petroo reserves the right to levy a penalty, the amount of which shall be decided at Petroo's discretion and may be deducted from the next payout. Each such cancellation will also count as a Strike under Clause 9.

8. Platform Role, Liability and Indemnity

Petroo acts strictly as a technology aggregator and booking facilitator. The Host holds 100% liability for the health, safety and well-being of the pets under its care. The Host agrees to indemnify and hold Petroo harmless against any claims, damages or legal actions arising from pet injury, illness, escape or death occurring on the Host's Premises or while the pet is in the Host's care.

9. Quality Control, Strikes and Delisting

Ratings: Petroo employs a mandatory post-booking review system (1 to 5-star rating) collected directly from customers after every Completed Booking. The Host acknowledges that maintaining high service standards is mandatory for continued Platform access. If the Host's overall rating falls below 4.0 stars, Petroo may suspend or delist the Listing.
Strike System: Petroo may issue a Strike to the Host for any of the following, as determined by Petroo:
1. Last-moment cancellation of a confirmed Booking, i.e. within 48 hours of check-in, without a valid emergency reason;
2. Refusing or failing to honour a confirmed Booking, or charging a customer more than the price shown on the Platform;
3. A verified severe customer complaint, such as tick infestation, physical injury, poor hygiene or negligence in care;
4. Misrepresentation of facilities or services, or breach of the Price Parity Guarantee;
5. Taking or attempting to take a Petroo customer off the Platform in breach of Clause 10; and
6. Rude, abusive or unprofessional conduct towards customers, their pets or the Petroo team.
Notice of Strikes: Petroo will inform the Host of each Strike in writing (email or WhatsApp), stating the reason. The Host may share its explanation within three (3) days, after which Petroo's decision shall be final.
Three Strikes: On receiving three (3) Strikes during the term of these Terms, Petroo may immediately delist and blacklist the Host from the Platform and terminate these Terms without prior notice, to protect the Petroo brand and its users.
Serious Incidents: Where an incident involves the death or serious injury of a pet, animal cruelty, fraud, or any act that seriously harms Petroo's customers or reputation, Petroo may delist, blacklist and terminate immediately, without the need for prior Strikes.

10. Non-Circumvention

During the term of these Terms and for six (6) months after they end, the Host shall not, directly or indirectly, encourage or accept direct bookings or payments from customers it first came into contact with through Petroo, in order to avoid the Platform or Petroo's commission.

11. Confidentiality and Customer Data

The Host shall use customer names, contact details and pet information received through Petroo only to deliver the Booking. It shall not use this information for its own marketing, or share it with any third party. Each Party shall keep confidential the commercial terms of this agreement and any non-public information received from the other Party.

12. Non-Exclusivity

These Terms are non-exclusive. The Host may continue to serve walk-in customers and use other channels, subject to the Price Parity Guarantee and Clause 10. Petroo may list other creche, boarding and home stay providers on the Platform.

13. Termination

By Notice: Either Party may terminate these Terms by giving thirty (30) days' written notice to the other Party.
Immediate Termination: Petroo may terminate these Terms immediately under Clause 9(d) or 9(e), or if the Host materially breaches these Terms.
Effect of Termination: Bookings confirmed before the termination date shall be honoured by the Host, unless Petroo directs otherwise. All payouts due for Completed Bookings shall be settled, less any commission, penalties and amounts owed to Petroo. The Host's Listing will be removed from the Platform.

14. Changes to Terms

Petroo reserves the right to change these Terms, its commission, benefits and Platform policies from time to time. Petroo will give the Host at least fourteen (14) days' written notice (email or WhatsApp) of any change. Continued use of the Platform after the change takes effect means the Host accepts it. If the Host does not agree to a change, it may terminate these Terms under Clause 13(a).

15. Governing Law and Disputes

These Terms are governed by the laws of India. The Parties shall first try to resolve any dispute through good-faith discussion within fifteen (15) days. If the dispute is not resolved, the courts at Kolkata, West Bengal shall have exclusive jurisdiction.

16. General Provisions

Binding Nature: On acceptance, these Terms are a binding agreement between the Parties.
Notices: Notices to Petroo shall be sent to info@petroo.co.in or contact.petroo@gmail.com. Notices to the Host shall be sent by WhatsApp or SMS to the mobile number verified on the Host's Petroo account, or to the email address on that account.
Force Majeure: Neither Party shall be liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, strikes or government orders.
Entire Agreement: These Terms, together with Petroo's Platform policies as updated from time to time, form the entire understanding between the Parties on this subject.
Online Acceptance: These Terms are accepted electronically, and that acceptance shall be valid and binding under the Information Technology Act, 2000. Petroo keeps a record of the version accepted, the date and time, and the Petroo account that accepted it.

Acceptance

By ticking the box "I agree to Petroo's Hosting Terms and Conditions", the Host confirms that it has read and understood these Terms, agrees to be bound by them, and is authorised to accept them on behalf of the business or home it lists on Petroo.